"Sometimes,
it seems like there are more guys out there doing
work with no training, no license and no insurance
than there are legit plumbers," laments O’Brian,
whose trade advocacy group tries, among other things,
to educate the public about good plumbers and spur
the city to action against bad ones.
The harm that bad plumbers can do was dramatically
illustrated in 1996 when an unlicensed plumber botched
repair work on a gas line in a Queens church. The
pipes exploded, leveling the Hyo Shin Bible Presbyterian
Church in Flushing and igniting a fire that gutted
two adjacent houses.
While
the downside of hiring an unqualified plumber to work
in you home is seldom so tragic, be aware of other
pitfalls. A plumber who can’t be bothered to
get a license is almost certain not to trouble himself
about other forms of paperwork, like insurance. So
if he manages to burn down your house, you haven’t
got much chance of recovering the damages in court.
(And many home insurance policies don’t cover
damage caused by unqualified tradesmen.) But most
of all, "these guys pretty much never guarantee
their work," says O’Brian.
He’s
referring to a legally binding, written guarantee;
not a smiling assurance that "I’ll take
good care of you." The lack of a guarantee means
that if an unlicensed plumber fails to fix your problem
(or makes it worse), he can tell you to go suck an
egg and there’s not a thing one you can do about
it.
One
plumber who knows all about the kind of work that
his underdocumented brethren do is Roy Van Allen,
at Always Ready Plumbing (now named Allied Plumbing
& Heating Corp.) "About half of our jobs
are cleaning up mistakes made by guys who call themselves
plumbers," says Van Allen, "but who don’t
know what the hell they’re doing."
Van
Allen entered the trade as a carpenter when he was
17. He was working on a construction project, "but
I realized in about a week that I didn’t like
it, " he recalls. "The same day I decided
I wasn’t coming back, the plumber fired his
assistant. He asked me if I wanted to give it a try,
and I haven’t stopped since."
In
the two decades since, Van Allen has earned his own
plumber’s license and developed an extensive
network of contacts within the New York construction
trades, which enables him, if necessary, to bring
in assistants who specialize in a variety of exotic
disciplines. "I won’t go on a job,"
he says, "unless I’ve got exactly the right
people backing me up, I’d rather turn down the
business."
Van
Allen is also a purist when it comes to guarantees.
"We give you 30 days on basic repairs and a year
on large contract work," he says. "Anything
goes wrong in that time, it’s our problem –
not yours." This kind of peace of mind will run
you $59 for an evaluation of what’s wrong (that
fee is waived if you hire Van Allen) and a starting
rate of about $150 for basic repair work. (Van Allen
charges by the job rather than the hour, and these
fees generally include materials, unless the client
insists on a brand of hardware he doesn’t carry.)
In
a typical month, Van Allen’s work encounters
run the gamut from fixing a faucet to construction
contract worth half a million dollars. "There’s
not too much that we can’t handle," he
says with the testosterone-infused understatement
that seems to be the lingua franca of all top-flight
plumbers.
They
can also handle it at any time. Many plumbing services
that advertise 24/7 availability are pulling your
leg. After normal business hours the number rings
to an answering service. But Van Allen (or one of
his four full-time assistants) carries a cellular
phone at all times. So if water starts flooding your
basement at 4 o’clock in the morning, you can
reach somebody directly. "If it’s an emergency,"
Van Allen says, "we can usually be there in a
half hour or less." |